As Customer Service Advisor, your key responsibilities and day-to-day activities will include:

• Handling a high volume of inbound interactions via phone, chat, and email.
• Resolving queries across a range of General Banking products and services/Fraud Complaints—often on the first contact.
• Investigating and following up on complex issues, escalating to relevant teams when needed.
• Maintaining quality and meeting SLAs to ensure timely resolution.
• Working closely with internal teams to advocate for customers and improve service delivery.
• Supporting continuous improvement initiatives in processes and customer journeys.
• Offering tailored, empathetic solutions by listening to individual circumstances.

We’re looking for a Customer Service Advisor with:

• Demonstratable experience of strong customer service focus and a customer centric mindset (within a banking or fraud environment would be beneficial)
• Ability to manage and adapt in a busy, pressurised and frequently changing environment.
• High level of accuracy and attention to detail ensuring work is of the highest quality.
• Ability to work under own initiative and a keen willingness to learn.
• Excellent organisational skills, in order to plan and manage multiple workstreams.
• Excellent written and verbal communication abilities as well as strong interpersonal skills.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Ability to commute to Milton Keynes for onsite working.