The First Line Monitoring and Outcome Testing Manager is responsible for designing, implementing and leading first‑line monitoring and outcome testing activity across the Motor Finance Remediation Programme to ensure:

• Fair, consistent and compliant customer outcomes

• Effective operation of remediation controls

• Clear evidence of first‑line ownership in line with regulatory expectations

The role provides independent challenge from within the first line, assessing whether remediation journeys, communications and operational decisions deliver the intended customer outcomes and comply with regulatory, legal and programme principles.

Senior Consultant - Retail Lending (Square4)

The Business

Square 4 is a dynamic and ambitious firm that specialises in providing consulting and resourcing services. We provide tailored advisory support to regulated firms on all governance, risk and compliance related matters and temporary resource to support short term operational challenges. Our mission in supporting firms across a complex and challenging regulatory agenda is to provide an unrivalled level of interaction – service and expertise, helping to protect firms and allowing them to ultimately grow and thrive.
 
At Square 4, we embody a spirit of innovation, dedication, and excellence in everything we do. We take pride in serving a diverse range of clients, spanning from various segments within the financial services industry such as Retail Banks, Consumer Credit, Life and Pensions, Wealth and Asset Managers, Private Equity, to Utilities and Telecommunications firms. 

We are a commercial business, but our purpose and values extend beyond top line. We want our business to be a force for good and are committed to making a difference for our people, our clients, and our communities.

We are committed to making a difference for our people, our clients, and our communities and so with a name like Square 4, it was an easy decision to give 4% of our earnings back to charities yearly.

Responsibilities

The primarily responsibility of the Senior Consultant is to support in the delivery of advisory engagements to our clients. Additionally, the role entails contributing to ‘take to market’ initiatives and business development.

Key aspects associated with the role include:

    Acting as an ambassador for Square 4 across the industry. 

    Leading the development of bespoke solutions to enable our clients to meet their regulatory and operational obligations.

    Leading on the production of material and activities for all aspects of client delivery such as training, reports, presentations, business gap analysis, project planning, risk management, in-depth case reviews, time management in line with the project budget. 

    Providing regulatory and conduct risk-focused subject matter expertise as required to support the delivery of our existing and prospective engagements.

    Supporting in business development activity by providing regulatory and industry insights, contributing to thought leadership content, participating in webinars and roundtables, engaging with stakeholders, supporting sales bids, delivering presentations, and other relevant tasks.

    Providing leadership to a team of consultants, including associate resources and supporting the advisory director's directives. 

    Assisting in the recruitment of new team members. 

    Actively participating in client account management, developing and fostering close relationships with key stakeholders.

    Working collaboratively across the business to support strategic initiatives, business planning, operations and other activities to support the ongoing growth of the business. 

You should relish the opportunity to take on immediate responsibility and gain a wide range of experience from day one as part of a fast-growing company.

Core Values, Behaviours and Requirements

You have, and can demonstrate, the following skills and attributes:

    Alignment with our core values: Entrepreneurial, Collaborative, Relationship Driven and Committed to Delivery Excellence.

    An outstanding work ethic combined with a desire for continuous learning and personal development. 

    Exceptional multitasking skills, coupled with fantastic organisation and acute attention to detail.

    Strong analytical and gap analysis ability. 

    A can-do attitude and an ability to “get things done” efficiently under tight deadlines, with the ability to prioritise and adapt accordingly.

    Creative problem-solving abilities, maintaining an innovative and solution-orientated approach. 

    Proactive and high-energy demeanour, coupled with confidence in your own ability and skillset.

    Outstanding professional communication skills – both written and oral.

    Proficient in communicating effectively and transparently with team members, actively listening to others' perspectives and providing constructive feedback when necessary. 

    Demonstrated ability to collaborate seamlessly within cross-functional teams, fostering a culture of trust, respect, and mutual support.

    Knowledge and a practical understanding of the UK financial services sector and FCA regulatory agenda. 

    A comprehensive understanding of the regulatory and supervisory landscape. 

    A thorough understanding of the ‘nature’ of consulting, with a strong ability to apply a consultancy mindset to everyday tasks (demonstrating conscientious consultancy principles).

Company Benefits

We provide the following benefits to our permanent employees:

    The opportunity to work in a fast-growing company with a well-defined mission and values that are actively practiced each day.

    Option to work remotely or in our London-based office. 

    Flexible working arrangements tailored to accommodate business requirements. 

    Unlimited holiday to promote work-life balance. 

    Corporate away days, including team-building activities. 

    Opportunities to take part in volunteer days. 

    Investment in personal development and support for career aspirations through provided funding for training and qualifications. 

    Pension scheme. 

    Private medical insurance provided by BUPA. 

If you’re interested in exploring the next stage of your career with Square 4, we would be delighted to hear from you.

Principal Consultant - Wealth (Square 4)

The Business

Square 4 is a dynamic and ambitious firm that specialises in providing consulting and resourcing services. We provide tailored advisory support to regulated firms on all governance, risk and compliance related matters and temporary resource to support short term operational challenges.  Our mission in supporting firms across a complex and challenging regulatory agenda is to provide an unrivalled level of interaction – service and expertise, helping to protect firms and allowing them to ultimately grow and thrive.
 
At Square 4, we embody a spirit of innovation, dedication, and excellence in everything we do. We take pride in serving a diverse range of clients, spanning from various segments within the financial services industry such as Retail Banks, Consumer Credit, Life and Pensions, Wealth and Asset Managers, Private Equity, to Utilities and Telecommunications firms. 

We are a commercial business, but our purpose and values extend beyond top line. We want our business to be a force for good and are committed to making a difference for our people, our clients, and our communities.

We are committed to making a difference for our people, our clients, and our communities and so with a name like Square 4, it was an easy decision to give 4% of our earnings back to charities yearly.

Responsibilities

The role of Principal Consultant is primarily to lead the management and delivery of advisory engagements to our clients whilst taking a lead role in ‘take to market’ activities and business development.

Key aspects associated with the role include:

    Acting as an ambassador for Square 4 across the industry, inside and outside of work.

    Lead, manage and oversee the delivery of multiple client projects, encompassing project planning, budgeting, scheduling, resource allocation and project close down.

    Lead the development of bespoke solutions to enable our clients to meet their regulatory and operational obligations.

    Act as the primary point of contact for a portfolio of projects addressing inquiries, managing client expectations, delegating tasks as needed, reviewing colleagues' work, providing constructive feedback, ensuring accurate invoicing, and facilitating communication regarding project needs such as budget expansions or timeline extensions.

    Compile weekly team updates, focusing on critical project developments.

    Management of project budgets whilst tracking the team's utilisation through Project Works.

    Take a proactive role in business development initiatives, including generating quality thought leadership content, engaging stakeholders, preparing polished proposals, delivering presentations, and actively expanding Square 4's client base through targeted outreach to new clients and leveraging existing relationships for upselling and cross-selling opportunities.

    Provide leadership, line management, and direction to a team of senior consultants (including associate resources where applicable).

    Assist in the recruitment of new team members to support business growth.

    Represent Square 4 at industry events to enhance brand visibility and participate in internal events and training sessions such as client briefings, lunch and learn sessions, and roundtable discussions.

    Stay informed about regulatory developments and understand their potential impact on client operations, ensuring the delivery of relevant and accurate regulatory advisory services.

    Support the Leadership team with the agreed business objectives aligned with our four strategic objectives:

o    Drive Value
o    Grow Nurture & Diversify Talent
o    Build Brand & Advocacy, and
o    Build a Culture of Entrepreneurship

You should relish the opportunity to take on immediate responsibility and gain a wide range of experience from day one as part of a fast-growing company.

Core Values, Behaviours and Requirements

You have, and can demonstrate, the following skills and attributes:

    Alignment with our core values: Entrepreneurial, Collaborative, Relationship Driven and Committed to Delivery Excellence.

    An outstanding work ethic combined with a desire to learn and grow.

    Fantastic multi-tasking ability, highly organised and great attention to detail.

    Strong analytical and gap analysis ability.

    Ability to manage individuals and or small teams.

    Ability to confidently interact with Board and Executive-level clients.

    A can-do attitude and an ability to prioritise multiple projects and engagements whilst meeting deadlines.

    Commercial acumen, with the ability to spot new opportunities and develop them.

    Creative problem-solving skills, staying innovative and solution-orientated.

    Pro-active and high-energy, with conviction in your own ability and skillset.

    Outstanding professionalism and communication skills – both written and oral.

    Strong ability to communicate effectively and openly with team members, actively listening to others' perspectives and providing constructive feedback when necessary.

    Knowledge and a practical understanding of the UK financial services sector and FCA regulatory agenda.

    Extensive compliance-related experience gained at a financial institution, consultancy and/or the regulator.

    Deep knowledge and a practical understanding of the UK financial services sector and UK regulatory framework, including the FCA Handbook, associated guidance, approach to policy development, supervision and enforcement.

    Experience translating regulatory rules and guidance into meaningful, fit-for-purpose and pragmatic solutions for regulated firms.

    A proven track record in consulting or equivalent, including leading project delivery, budget management and business development.

Company Benefits

We provide the following benefits to our permanent employees:

    The opportunity to work in a fast-growing company with a well-defined mission and values that are actively practised each day.

    Option to work remotely or in our London-based office. 

    Flexible working arrangements tailored to accommodate business requirements. 

    Unlimited holiday to promote work-life balance. 

    Corporate away days, including team-building activities. 

    Opportunities to take part in volunteer days. 

    Investment in personal development and support for career aspirations through provided funding of training and qualifications. 

    Pension scheme. 

    Private medical insurance provided by BUPA. 

If you’re interested in exploring the next stage of your career with Square 4, we would be delighted to hear from you. click the apply link online or send an updated copy of your CV today to recruitment@square4.com

Senior Consultant – Job Description

The Business

Square 4 is a dynamic and ambitious firm that specialises in providing consulting and resourcing services. We provide tailored advisory support to regulated firms on all governance, risk and compliance related matters and temporary resource to support short term operational challenges. Our mission in supporting firms across a complex and challenging regulatory agenda is to provide an unrivalled level of interaction – service and expertise, helping to protect firms and allowing them to ultimately grow and thrive.

At Square 4, we embody a spirit of innovation, dedication, and excellence in everything we do. We take pride in serving a diverse range of clients, spanning from various segments within the financial services industry such as Retail Banks, Consumer Credit, Life and Pensions, Wealth and Asset Managers, Private Equity, to Utilities and Telecommunications firms.

We are a commercial business, but our purpose and values extend beyond top line. We want our business to be a force for good and are committed to making a difference for our people, our clients, and our communities.

We are committed to making a difference for our people, our clients, and our communities and so with a name like Square 4, it was an easy decision to give 4% of our earnings back to charities yearly.

Responsibilities

The primarily responsibility of the Senior Consultant is to support in the delivery of advisory engagements to our clients. Additionally, the role entails contributing to ‘take to market’ initiatives and business development.

Key aspects associated with the role include:

• Acting as an ambassador for Square 4 across the industry.

• Leading the development of bespoke solutions to enable our clients to meet their regulatory and operational obligations.

• Leading on the production of material and activities for all aspects of client delivery such as training, reports, presentations, business gap analysis, project planning, risk management, in-depth case reviews, time management in line with the project budget.

• Providing regulatory and conduct risk-focused subject matter expertise as required to support the delivery of our existing and prospective engagements.

• Supporting in business development activity by providing regulatory and industry insights, contributing to thought leadership content, participating in webinars and roundtables, engaging with stakeholders, supporting sales bids, delivering presentations, and other relevant tasks.

• Providing leadership to a team of consultants, including associate resources and supporting the advisory director's directives.

• Assisting in the recruitment of new team members.

• Actively participating in client account management, developing and fostering close relationships with key stakeholders.

• Working collaboratively across the business to support strategic initiatives, business planning, operations and other activities to support the ongoing growth of the business.

You should relish the opportunity to take on immediate responsibility and gain a wide range of experience from day one as part of a fast-growing company.

Core Values, Behaviours and Requirements

You have, and can demonstrate, the following skills and attributes:

• Alignment with our core values: Entrepreneurial, Collaborative, Relationship Driven and Committed to Delivery Excellence.

• An outstanding work ethic combined with a desire for continuous learning and personal development.

• Exceptional multitasking skills, coupled with fantastic organisation and acute attention to detail.

• Strong analytical and gap analysis ability.

• A can-do attitude and an ability to “get things done” efficiently under tight deadlines, with the ability to prioritise and adapt accordingly.

• Creative problem-solving abilities, maintaining an innovative and solution-orientated approach.

• Proactive and high-energy demeanour, coupled with confidence in your own ability and skillset.

• Outstanding professional communication skills – both written and oral.

• Proficient in communicating effectively and transparently with team members, actively listening to others' perspectives and providing constructive feedback when necessary.

• Demonstrated ability to collaborate seamlessly within cross-functional teams, fostering a culture of trust, respect, and mutual support.

• Knowledge and a practical understanding of the UK financial services sector and FCA regulatory agenda.

• A comprehensive understanding of the regulatory and supervisory landscape.

• A thorough understanding of the ‘nature’ of consulting, with a strong ability to apply a consultancy mindset to everyday tasks (demonstrating conscientious consultancy principles).

Company Benefits

We provide the following benefits to our permanent employees:

• The opportunity to work in a fast-growing company with a well-defined mission and values that are actively practiced each day.

• Option to work remotely or in our London-based office.

• Flexible working arrangements tailored to accommodate business requirements.

• Unlimited holiday to promote work-life balance.

• Corporate away days, including team-building activities.

• Opportunities to take part in volunteer days.

• Investment in personal development and support for career aspirations through provided funding for training and qualifications.

• Pension scheme.

• Private medical insurance provided by BUPA.

If you’re interested in exploring the next stage of your career with Square 4, we would be delighted to hear from you.

Working in the Risk and Compliance Department providing Second line of defense to the business and reporting into the Compliance and Risk Department Manager

Responsibilities will include Compliance Monitoring, Compliance Advisory and Risk Management including providing senior management with timely, accurate and focused information and reporting

Requires working knowledge of the FCA regulatory framework,  be an  effective communicator at all levels with excellent presentation skills

Main Responsibilities:

Responsible for the delivery of high-quality risk-based Compliance monitoring activities across the business.

Activities include regular 2nd line QA and Outcomes testing plus desk-based sample reviews to test both compliance with regulation/legislation to ensure the delivery of good customer outcomes are being achieved

Production of timely management information for submission to monthly Risk and Compliance Committee

Provide guidance to management and other departments on regulatory issues and compliance matters

Advise on and help develop the financial crime framework to ensure it aligns with all legal and regulatory requirements

Conduct Horizon scanning and for Senior Management to identify regulatory announcements and upcoming changes

Compiling briefing notes covering key regulatory updates and announcements for senior management

Maintaining a working knowledge of the regulatory environment to ensure proactive communication, intervention and countermeasures are timely and effective

Location:

Hybrid working of 3 days per week on client site in Bracknell