We are looking for KYC Investigators with experience of working with Business customers to start ASAP in the Cardiff area.

The role will be Transaction Monitoring, elements of Enhanced Due Diligence, Beneficial Ownership Checks, ID & Basic Screening (Sanctions/PEPs etc)

The First Line Monitoring and Outcome Testing Manager is responsible for designing, implementing and leading first‑line monitoring and outcome testing activity across the Motor Finance Remediation Programme to ensure:

• Fair, consistent and compliant customer outcomes

• Effective operation of remediation controls

• Clear evidence of first‑line ownership in line with regulatory expectations

The role provides independent challenge from within the first line, assessing whether remediation journeys, communications and operational decisions deliver the intended customer outcomes and comply with regulatory, legal and programme principles.

Head of Outcomes Testing - Assure 4

The Business

Square 4 is a dynamic and ambitious business specialising in governance, risk, and compliance advisory, technology and managed services. We support regulated firms across complex regulatory agendas, providing deep expertise, practical delivery, and technology-enabled solutions that protect customers and help firms grow sustainably.

Our client base spans Retail Banking, Consumer Credit, Life and Pensions, Wealth and Asset Management, Private Equity, Utilities, and Telecommunications. While we are a commercial business, our purpose goes beyond revenue: we are committed to being a force for good for our people, our clients, and our communities, including donating 4% of our earnings to charity each year.

Assure 4

Assure 4 is Square 4’s AI-enabled outcomes monitoring and testing solution, developed in partnership with CourtCorrect. It enables regulated firms to identify, evidence, and continuously improve customer outcomes at scale, overcoming the limitations of traditional manual testing.

Assure 4 underpins a suite of FCA-aligned customer journeys, including onboarding, servicing, vulnerability, complaints, collections, and offboarding. The Outcomes Testing team underpins the function and plays a pivotal role in ensuring Assure 4 delivers robust evidence of customer outcomes.

Assure 4 is currently deployed within the retail banking sector and continues to expand across additional journeys and markets.

The Role

The Head of Outcomes Testing will be accountable for the successful delivery, quality, and evolution of outcomes testing performed using Assure 4 as we look to expand our client base. This is a senior, client-facing role responsible for leading outcomes testing engagements end-to-end, owning testing methodologies, overseeing AI-enabled outputs, and ensuring insights are translated into clear, actionable evidence for clients and regulators.

The role also contributes to the continued development and market expansion of the Assure 4 proposition, supporting business development, thought leadership, and product evolution.

Responsibilities

Outcomes Testing Leadership & Methodology
    Own and oversee the continuous evolution of outcomes testing methodology upon which the system has been built.
    Lead the design, calibration, execution, and interpretation of outcomes testing cycles, ensuring consistency and robustness.
    Provide expert challenge and judgement on testing results, thresholds, and emerging themes.

AI-Enabled Oversight & Insight
    Oversee and validate AI-enabled testing outputs produced through Assure 4, ensuring results are accurate, explainable, and defensible.
    Translate complex analytical outputs into clear insights, narratives, and regulator-ready evidence for clients.
    Act as a trusted authority when explaining AI-enabled outcomes testing to senior stakeholders, including Compliance, Risk, and Conduct leaders.

Delivery & Operational Management
    Lead end-to-end delivery of Assure 4 engagements, including planning, mobilisation, execution, reporting, and close-out.
    Manage our in-house outcomes testing teams, ensuring high-quality ‘check the checker’ delivery, effective supervision, and continuous development.
    Oversee capacity planning, resourcing, and prioritisation across multiple concurrent engagements.
    Maintain oversight of delivery risks, issues, budgets, and timelines.

Client & Stakeholder Engagement
    Build strong, trusted relationships with client stakeholders at senior and executive level.
    Present outcomes testing findings, insights, and recommendations clearly and confidently.
    Challenge clients constructively where outcomes, controls, or approaches fall short of regulatory expectations.

Continuous Improvement & Product Development
    Feed insights from outcomes testing into the ongoing development and enhancement of Assure 4.
    Support refinement of customer journeys, testing logic, and analytical rules based on real-world outcomes.
    Contribute to the evolution of Square 4’s outcomes testing capability and wider Technology Solutions offering.

Business Development & Market Engagement
    Support sales activity by contributing regulatory insight, shaping propositions, and scoping outcomes testing engagements.
    Deliver Assure 4 demonstrations and participate in client pitches.
    Contribute to thought leadership through webinars, roundtables, and industry engagement.
    Identify opportunities to expand outcomes testing services and support growth into new markets and journeys.

You should relish the opportunity to take on immediate responsibility and gain a wide range of experience from day one as part of a fast-growing company.

Core Values, Behaviours and Requirements

You have, and can demonstrate, the following skills and attributes:

    Significant experience in outcomes testing, conduct risk, compliance monitoring, assurance, or related regulatory disciplines.
    Strong understanding of end-to-end customer journeys and FCA regulatory expectations, including Consumer Duty.
    Proven experience leading teams and delivering complex, client-facing engagements.
    Confidence working with data, analytics, and technology-enabled testing approaches, with the ability to apply expert judgement to results.
    Excellent stakeholder management and communication skills, with the ability to influence and challenge senior audiences.
    Strong organisational skills, resilience, and the ability to manage multiple priorities in a fast-paced environment.
    A consultancy mindset, with the ability to combine technical rigour with pragmatic, client-focused delivery.
    Practical knowledge of the UK financial services regulatory and supervisory landscape.
    Alignment with our core values: Entrepreneurial, Collaborative, Relationship Driven and Committed to Delivery Excellence.
    An outstanding work ethic combined with a desire for continuous learning and personal development. 
    Creative problem-solving abilities, maintaining an innovative and solution-orientated approach. 

Company Benefits

We provide the following benefits to our permanent employees:

    The opportunity to work in a fast-growing company with a well-defined mission and values that are actively practiced each day.
    A remote role initially, with a view to working 3 days per week within our Leeds office, opening in summer 2026.
    Flexible working arrangements tailored to accommodate business requirements.
    Unlimited holiday to promote work-life balance. 
    Corporate away days, including team-building activities. 
    Opportunities to take part in volunteer days.
    Investment in personal development and support for career aspirations through provided funding for training and qualifications. 
    Pension scheme. 
    Private medical insurance provided by BUPA. 

If you’re interested in exploring the next stage of your career with Square 4, we would be delighted to hear from you.

Senior Consultant - Retail Lending (Square4)

The Business

Square 4 is a dynamic and ambitious firm that specialises in providing consulting and resourcing services. We provide tailored advisory support to regulated firms on all governance, risk and compliance related matters and temporary resource to support short term operational challenges. Our mission in supporting firms across a complex and challenging regulatory agenda is to provide an unrivalled level of interaction – service and expertise, helping to protect firms and allowing them to ultimately grow and thrive.
 
At Square 4, we embody a spirit of innovation, dedication, and excellence in everything we do. We take pride in serving a diverse range of clients, spanning from various segments within the financial services industry such as Retail Banks, Consumer Credit, Life and Pensions, Wealth and Asset Managers, Private Equity, to Utilities and Telecommunications firms. 

We are a commercial business, but our purpose and values extend beyond top line. We want our business to be a force for good and are committed to making a difference for our people, our clients, and our communities.

We are committed to making a difference for our people, our clients, and our communities and so with a name like Square 4, it was an easy decision to give 4% of our earnings back to charities yearly.

Responsibilities

The primarily responsibility of the Senior Consultant is to support in the delivery of advisory engagements to our clients. Additionally, the role entails contributing to ‘take to market’ initiatives and business development.

Key aspects associated with the role include:

    Acting as an ambassador for Square 4 across the industry. 

    Leading the development of bespoke solutions to enable our clients to meet their regulatory and operational obligations.

    Leading on the production of material and activities for all aspects of client delivery such as training, reports, presentations, business gap analysis, project planning, risk management, in-depth case reviews, time management in line with the project budget. 

    Providing regulatory and conduct risk-focused subject matter expertise as required to support the delivery of our existing and prospective engagements.

    Supporting in business development activity by providing regulatory and industry insights, contributing to thought leadership content, participating in webinars and roundtables, engaging with stakeholders, supporting sales bids, delivering presentations, and other relevant tasks.

    Providing leadership to a team of consultants, including associate resources and supporting the advisory director's directives. 

    Assisting in the recruitment of new team members. 

    Actively participating in client account management, developing and fostering close relationships with key stakeholders.

    Working collaboratively across the business to support strategic initiatives, business planning, operations and other activities to support the ongoing growth of the business. 

You should relish the opportunity to take on immediate responsibility and gain a wide range of experience from day one as part of a fast-growing company.

Core Values, Behaviours and Requirements

You have, and can demonstrate, the following skills and attributes:

    Alignment with our core values: Entrepreneurial, Collaborative, Relationship Driven and Committed to Delivery Excellence.

    An outstanding work ethic combined with a desire for continuous learning and personal development. 

    Exceptional multitasking skills, coupled with fantastic organisation and acute attention to detail.

    Strong analytical and gap analysis ability. 

    A can-do attitude and an ability to “get things done” efficiently under tight deadlines, with the ability to prioritise and adapt accordingly.

    Creative problem-solving abilities, maintaining an innovative and solution-orientated approach. 

    Proactive and high-energy demeanour, coupled with confidence in your own ability and skillset.

    Outstanding professional communication skills – both written and oral.

    Proficient in communicating effectively and transparently with team members, actively listening to others' perspectives and providing constructive feedback when necessary. 

    Demonstrated ability to collaborate seamlessly within cross-functional teams, fostering a culture of trust, respect, and mutual support.

    Knowledge and a practical understanding of the UK financial services sector and FCA regulatory agenda. 

    A comprehensive understanding of the regulatory and supervisory landscape. 

    A thorough understanding of the ‘nature’ of consulting, with a strong ability to apply a consultancy mindset to everyday tasks (demonstrating conscientious consultancy principles).

Company Benefits

We provide the following benefits to our permanent employees:

    The opportunity to work in a fast-growing company with a well-defined mission and values that are actively practiced each day.

    Option to work remotely or in our London-based office. 

    Flexible working arrangements tailored to accommodate business requirements. 

    Unlimited holiday to promote work-life balance. 

    Corporate away days, including team-building activities. 

    Opportunities to take part in volunteer days. 

    Investment in personal development and support for career aspirations through provided funding for training and qualifications. 

    Pension scheme. 

    Private medical insurance provided by BUPA. 

If you’re interested in exploring the next stage of your career with Square 4, we would be delighted to hear from you.

Principal Consultant - Wealth (Square 4)

The Business

Square 4 is a dynamic and ambitious firm that specialises in providing consulting and resourcing services. We provide tailored advisory support to regulated firms on all governance, risk and compliance related matters and temporary resource to support short term operational challenges.  Our mission in supporting firms across a complex and challenging regulatory agenda is to provide an unrivalled level of interaction – service and expertise, helping to protect firms and allowing them to ultimately grow and thrive.
 
At Square 4, we embody a spirit of innovation, dedication, and excellence in everything we do. We take pride in serving a diverse range of clients, spanning from various segments within the financial services industry such as Retail Banks, Consumer Credit, Life and Pensions, Wealth and Asset Managers, Private Equity, to Utilities and Telecommunications firms. 

We are a commercial business, but our purpose and values extend beyond top line. We want our business to be a force for good and are committed to making a difference for our people, our clients, and our communities.

We are committed to making a difference for our people, our clients, and our communities and so with a name like Square 4, it was an easy decision to give 4% of our earnings back to charities yearly.

Responsibilities

The role of Principal Consultant is primarily to lead the management and delivery of advisory engagements to our clients whilst taking a lead role in ‘take to market’ activities and business development.

Key aspects associated with the role include:

    Acting as an ambassador for Square 4 across the industry, inside and outside of work.

    Lead, manage and oversee the delivery of multiple client projects, encompassing project planning, budgeting, scheduling, resource allocation and project close down.

    Lead the development of bespoke solutions to enable our clients to meet their regulatory and operational obligations.

    Act as the primary point of contact for a portfolio of projects addressing inquiries, managing client expectations, delegating tasks as needed, reviewing colleagues' work, providing constructive feedback, ensuring accurate invoicing, and facilitating communication regarding project needs such as budget expansions or timeline extensions.

    Compile weekly team updates, focusing on critical project developments.

    Management of project budgets whilst tracking the team's utilisation through Project Works.

    Take a proactive role in business development initiatives, including generating quality thought leadership content, engaging stakeholders, preparing polished proposals, delivering presentations, and actively expanding Square 4's client base through targeted outreach to new clients and leveraging existing relationships for upselling and cross-selling opportunities.

    Provide leadership, line management, and direction to a team of senior consultants (including associate resources where applicable).

    Assist in the recruitment of new team members to support business growth.

    Represent Square 4 at industry events to enhance brand visibility and participate in internal events and training sessions such as client briefings, lunch and learn sessions, and roundtable discussions.

    Stay informed about regulatory developments and understand their potential impact on client operations, ensuring the delivery of relevant and accurate regulatory advisory services.

    Support the Leadership team with the agreed business objectives aligned with our four strategic objectives:

o    Drive Value
o    Grow Nurture & Diversify Talent
o    Build Brand & Advocacy, and
o    Build a Culture of Entrepreneurship

You should relish the opportunity to take on immediate responsibility and gain a wide range of experience from day one as part of a fast-growing company.

Core Values, Behaviours and Requirements

You have, and can demonstrate, the following skills and attributes:

    Alignment with our core values: Entrepreneurial, Collaborative, Relationship Driven and Committed to Delivery Excellence.

    An outstanding work ethic combined with a desire to learn and grow.

    Fantastic multi-tasking ability, highly organised and great attention to detail.

    Strong analytical and gap analysis ability.

    Ability to manage individuals and or small teams.

    Ability to confidently interact with Board and Executive-level clients.

    A can-do attitude and an ability to prioritise multiple projects and engagements whilst meeting deadlines.

    Commercial acumen, with the ability to spot new opportunities and develop them.

    Creative problem-solving skills, staying innovative and solution-orientated.

    Pro-active and high-energy, with conviction in your own ability and skillset.

    Outstanding professionalism and communication skills – both written and oral.

    Strong ability to communicate effectively and openly with team members, actively listening to others' perspectives and providing constructive feedback when necessary.

    Knowledge and a practical understanding of the UK financial services sector and FCA regulatory agenda.

    Extensive compliance-related experience gained at a financial institution, consultancy and/or the regulator.

    Deep knowledge and a practical understanding of the UK financial services sector and UK regulatory framework, including the FCA Handbook, associated guidance, approach to policy development, supervision and enforcement.

    Experience translating regulatory rules and guidance into meaningful, fit-for-purpose and pragmatic solutions for regulated firms.

    A proven track record in consulting or equivalent, including leading project delivery, budget management and business development.

Company Benefits

We provide the following benefits to our permanent employees:

    The opportunity to work in a fast-growing company with a well-defined mission and values that are actively practised each day.

    Option to work remotely or in our London-based office. 

    Flexible working arrangements tailored to accommodate business requirements. 

    Unlimited holiday to promote work-life balance. 

    Corporate away days, including team-building activities. 

    Opportunities to take part in volunteer days. 

    Investment in personal development and support for career aspirations through provided funding of training and qualifications. 

    Pension scheme. 

    Private medical insurance provided by BUPA. 

If you’re interested in exploring the next stage of your career with Square 4, we would be delighted to hear from you. click the apply link online or send an updated copy of your CV today to recruitment@square4.com

Square 4 is recruiting permanent colleagues to join our new Complaints Operation and become part of the wider Square 4 Team.  

Staring mid-April, these hybrid roles are based from our new Leeds city centre offices, and offer excellent training and development opportunities within a growing, supportive business.  

As a Complaints Handler you will:

•    Work with a global, market-leading client within the Motor Finance sector
•    Investigate and resolve customer complaints relating to customer service and payment-related issues
•    Act as a brand ambassador for Square 4 and our end client, delivering a high standard of service at all times

About You

We’re keen to speak with candidates who have experience handling complaints within Motor Finance or a similar Financial Services environment and who demonstrate a genuine passion for delivering excellent client outcomes.

You will be able to demonstrate:
•    Previous complaint handling experience within a Motor Finance or Financial Services organisation
•    A good understanding of the industry and FCA regulations
•    Excellent customer service and communication skills
•    Alignment with our core values: Collaborative, Entrepreneurial, Relationship-Driven and Committed to Delivery Excellence 
•    A strong work ethic and commitment to continuous learning, personal development, and staying up to date with best practices and regulatory changes
•    A commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulations

Benefits

Working hours are Monday-Friday, between the hours of 08:30-17:30 (40 hours per week.  No weekends or evening shifts required.  

We offer our permanent employees:
•    The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day
•    Hybrid working from our modern Leeds city centre office following your initial training period onsite 
•    Investment in training and development to support your career aspirations
•    Pension scheme
•    33 Days annual holiday allowance (inclusive of Bank Holidays)
•    Employee Discounts and Cashback Schemes 
•    Discounted Parking and local gym memberships
•    Onsite refreshments provided 

If you are interested in this opportunity, click the apply link online and send an updated copy of your CV today to recruitment@square4.com

Senior Consultant – Job Description

The Business

Square 4 is a dynamic and ambitious firm that specialises in providing consulting and resourcing services. We provide tailored advisory support to regulated firms on all governance, risk and compliance related matters and temporary resource to support short term operational challenges. Our mission in supporting firms across a complex and challenging regulatory agenda is to provide an unrivalled level of interaction – service and expertise, helping to protect firms and allowing them to ultimately grow and thrive.

At Square 4, we embody a spirit of innovation, dedication, and excellence in everything we do. We take pride in serving a diverse range of clients, spanning from various segments within the financial services industry such as Retail Banks, Consumer Credit, Life and Pensions, Wealth and Asset Managers, Private Equity, to Utilities and Telecommunications firms.

We are a commercial business, but our purpose and values extend beyond top line. We want our business to be a force for good and are committed to making a difference for our people, our clients, and our communities.

We are committed to making a difference for our people, our clients, and our communities and so with a name like Square 4, it was an easy decision to give 4% of our earnings back to charities yearly.

Responsibilities

The primarily responsibility of the Senior Consultant is to support in the delivery of advisory engagements to our clients. Additionally, the role entails contributing to ‘take to market’ initiatives and business development.

Key aspects associated with the role include:

• Acting as an ambassador for Square 4 across the industry.

• Leading the development of bespoke solutions to enable our clients to meet their regulatory and operational obligations.

• Leading on the production of material and activities for all aspects of client delivery such as training, reports, presentations, business gap analysis, project planning, risk management, in-depth case reviews, time management in line with the project budget.

• Providing regulatory and conduct risk-focused subject matter expertise as required to support the delivery of our existing and prospective engagements.

• Supporting in business development activity by providing regulatory and industry insights, contributing to thought leadership content, participating in webinars and roundtables, engaging with stakeholders, supporting sales bids, delivering presentations, and other relevant tasks.

• Providing leadership to a team of consultants, including associate resources and supporting the advisory director's directives.

• Assisting in the recruitment of new team members.

• Actively participating in client account management, developing and fostering close relationships with key stakeholders.

• Working collaboratively across the business to support strategic initiatives, business planning, operations and other activities to support the ongoing growth of the business.

You should relish the opportunity to take on immediate responsibility and gain a wide range of experience from day one as part of a fast-growing company.

Core Values, Behaviours and Requirements

You have, and can demonstrate, the following skills and attributes:

• Alignment with our core values: Entrepreneurial, Collaborative, Relationship Driven and Committed to Delivery Excellence.

• An outstanding work ethic combined with a desire for continuous learning and personal development.

• Exceptional multitasking skills, coupled with fantastic organisation and acute attention to detail.

• Strong analytical and gap analysis ability.

• A can-do attitude and an ability to “get things done” efficiently under tight deadlines, with the ability to prioritise and adapt accordingly.

• Creative problem-solving abilities, maintaining an innovative and solution-orientated approach.

• Proactive and high-energy demeanour, coupled with confidence in your own ability and skillset.

• Outstanding professional communication skills – both written and oral.

• Proficient in communicating effectively and transparently with team members, actively listening to others' perspectives and providing constructive feedback when necessary.

• Demonstrated ability to collaborate seamlessly within cross-functional teams, fostering a culture of trust, respect, and mutual support.

• Knowledge and a practical understanding of the UK financial services sector and FCA regulatory agenda.

• A comprehensive understanding of the regulatory and supervisory landscape.

• A thorough understanding of the ‘nature’ of consulting, with a strong ability to apply a consultancy mindset to everyday tasks (demonstrating conscientious consultancy principles).

Company Benefits

We provide the following benefits to our permanent employees:

• The opportunity to work in a fast-growing company with a well-defined mission and values that are actively practiced each day.

• Option to work remotely or in our London-based office.

• Flexible working arrangements tailored to accommodate business requirements.

• Unlimited holiday to promote work-life balance.

• Corporate away days, including team-building activities.

• Opportunities to take part in volunteer days.

• Investment in personal development and support for career aspirations through provided funding for training and qualifications.

• Pension scheme.

• Private medical insurance provided by BUPA.

If you’re interested in exploring the next stage of your career with Square 4, we would be delighted to hear from you.