Job Description

Role & Responsibilities

Regulatory Analysis & Programme Support:
·    Interpret and translate FCA policy statements, consultation papers, and final rules relating to the motor finance redress scheme into actionable requirements 
·    Monitor regulatory developments, including FCA communications, industry guidance, and judicial decisions, and assess their impact on programme scope and delivery.
·    Develop and maintain a regulatory requirements register, ensuring all programme workstreams remain aligned to FCA expectations.
·    Provide subject matter expertise to internal teams on FCA redress mechanics, consumer duty obligations, and complaints-handling standards; to be implemented in our data, system, delivery, and monitoring functions.

Assurance & Quality:
·    In conjunction with our assurance partner, design and implement assurance frameworks to test whether redress calculations, customer communications, and case-handling processes meet regulatory requirements
·    As required conduct file reviews and thematic quality assurance assessments across case populations to identify systemic issues and emerging risks
·    Produce assurance reporting for senior leadership, programme governance boards, third party assurance partner, and where required, the FCA
·    As part of a first line function, you will work closely with the second line team to embed a culture of regulatory compliance throughout programme delivery, as well as coordinating activities with our external assurance partner 

Stakeholder Engagement:
·    Act as a key point of contact for regulatory queries from internal stakeholders including data, systems, transformation, operations, legal, and monitoring
·    Support engagement with external parties including the FCA, legal counsel, and third-party assurance partner
·    Contribute to the preparation of regulatory submissions, management information, and board-level reporting

Risk & Governance:
·    Identify and escalate regulatory risks arising from programme delivery, updating the programme’s live risk log with appropriate mitigating actions
·    Support the programme's governance structure by contributing to steering committee, programme board, and working groups
·    Ensure all programme activity is documented to an evidential standard suitable for regulatory scrutiny