Job Description

Head of Outcomes Testing - Assure 4

The Business

Square 4 is a dynamic and ambitious business specialising in governance, risk, and compliance advisory, technology and managed services. We support regulated firms across complex regulatory agendas, providing deep expertise, practical delivery, and technology-enabled solutions that protect customers and help firms grow sustainably.

Our client base spans Retail Banking, Consumer Credit, Life and Pensions, Wealth and Asset Management, Private Equity, Utilities, and Telecommunications. While we are a commercial business, our purpose goes beyond revenue: we are committed to being a force for good for our people, our clients, and our communities, including donating 4% of our earnings to charity each year.

Assure 4

Assure 4 is Square 4’s AI-enabled outcomes monitoring and testing solution, developed in partnership with CourtCorrect. It enables regulated firms to identify, evidence, and continuously improve customer outcomes at scale, overcoming the limitations of traditional manual testing.

Assure 4 underpins a suite of FCA-aligned customer journeys, including onboarding, servicing, vulnerability, complaints, collections, and offboarding. The Outcomes Testing team underpins the function and plays a pivotal role in ensuring Assure 4 delivers robust evidence of customer outcomes.

Assure 4 is currently deployed within the retail banking sector and continues to expand across additional journeys and markets.

The Role

The Head of Outcomes Testing will be accountable for the successful delivery, quality, and evolution of outcomes testing performed using Assure 4 as we look to expand our client base. This is a senior, client-facing role responsible for leading outcomes testing engagements end-to-end, owning testing methodologies, overseeing AI-enabled outputs, and ensuring insights are translated into clear, actionable evidence for clients and regulators.

The role also contributes to the continued development and market expansion of the Assure 4 proposition, supporting business development, thought leadership, and product evolution.

Responsibilities

Outcomes Testing Leadership & Methodology
    Own and oversee the continuous evolution of outcomes testing methodology upon which the system has been built.
    Lead the design, calibration, execution, and interpretation of outcomes testing cycles, ensuring consistency and robustness.
    Provide expert challenge and judgement on testing results, thresholds, and emerging themes.

AI-Enabled Oversight & Insight
    Oversee and validate AI-enabled testing outputs produced through Assure 4, ensuring results are accurate, explainable, and defensible.
    Translate complex analytical outputs into clear insights, narratives, and regulator-ready evidence for clients.
    Act as a trusted authority when explaining AI-enabled outcomes testing to senior stakeholders, including Compliance, Risk, and Conduct leaders.

Delivery & Operational Management
    Lead end-to-end delivery of Assure 4 engagements, including planning, mobilisation, execution, reporting, and close-out.
    Manage our in-house outcomes testing teams, ensuring high-quality ‘check the checker’ delivery, effective supervision, and continuous development.
    Oversee capacity planning, resourcing, and prioritisation across multiple concurrent engagements.
    Maintain oversight of delivery risks, issues, budgets, and timelines.

Client & Stakeholder Engagement
    Build strong, trusted relationships with client stakeholders at senior and executive level.
    Present outcomes testing findings, insights, and recommendations clearly and confidently.
    Challenge clients constructively where outcomes, controls, or approaches fall short of regulatory expectations.

Continuous Improvement & Product Development
    Feed insights from outcomes testing into the ongoing development and enhancement of Assure 4.
    Support refinement of customer journeys, testing logic, and analytical rules based on real-world outcomes.
    Contribute to the evolution of Square 4’s outcomes testing capability and wider Technology Solutions offering.

Business Development & Market Engagement
    Support sales activity by contributing regulatory insight, shaping propositions, and scoping outcomes testing engagements.
    Deliver Assure 4 demonstrations and participate in client pitches.
    Contribute to thought leadership through webinars, roundtables, and industry engagement.
    Identify opportunities to expand outcomes testing services and support growth into new markets and journeys.

You should relish the opportunity to take on immediate responsibility and gain a wide range of experience from day one as part of a fast-growing company.

Core Values, Behaviours and Requirements

You have, and can demonstrate, the following skills and attributes:

    Significant experience in outcomes testing, conduct risk, compliance monitoring, assurance, or related regulatory disciplines.
    Strong understanding of end-to-end customer journeys and FCA regulatory expectations, including Consumer Duty.
    Proven experience leading teams and delivering complex, client-facing engagements.
    Confidence working with data, analytics, and technology-enabled testing approaches, with the ability to apply expert judgement to results.
    Excellent stakeholder management and communication skills, with the ability to influence and challenge senior audiences.
    Strong organisational skills, resilience, and the ability to manage multiple priorities in a fast-paced environment.
    A consultancy mindset, with the ability to combine technical rigour with pragmatic, client-focused delivery.
    Practical knowledge of the UK financial services regulatory and supervisory landscape.
    Alignment with our core values: Entrepreneurial, Collaborative, Relationship Driven and Committed to Delivery Excellence.
    An outstanding work ethic combined with a desire for continuous learning and personal development. 
    Creative problem-solving abilities, maintaining an innovative and solution-orientated approach. 

Company Benefits

We provide the following benefits to our permanent employees:

    The opportunity to work in a fast-growing company with a well-defined mission and values that are actively practiced each day.
    A remote role initially, with a view to working 3 days per week within our Leeds office, opening in summer 2026.
    Flexible working arrangements tailored to accommodate business requirements.
    Unlimited holiday to promote work-life balance. 
    Corporate away days, including team-building activities. 
    Opportunities to take part in volunteer days.
    Investment in personal development and support for career aspirations through provided funding for training and qualifications. 
    Pension scheme. 
    Private medical insurance provided by BUPA. 

If you’re interested in exploring the next stage of your career with Square 4, we would be delighted to hear from you.