Job Description

Complaint Handler - General Banking 

Hybrid -  3 days a week onsite in Glasgow

Investigating and Responding to Customer complaints relating to general banking products.

The role will suit those experienced in Financial Services Complaint Handling of any aspect, and offers the chance to gain valuable experience with a leading retail bank. 

About you:

6 months+ Financial Services complaint handling experience. ideally in banking.
Good attention to detail, investigative skills, letter writing (FRLs) and communication skills will be essential.

A requirement to take and make calls to customers, providing updates and answering queries

Professionalism and committed to working on site 3 days a week