Job Description

Specific Responsibilities Include:

• Gathering evidence from transaction data
• Investigating suspicious transactions with empathy and attention to detail
• Reassuring and supporting customers through fraud identification
• Deciding on cases and releasing or blocking transactions up to designated limits
• Closing accounts based on investigation findings
• Escalating cases over your designated limits
• Safeguarding accounts and taking remedial actions
• Advising victims on prevention
• Handling non-FOS complaints and providing feedback
  
  

Experience / Skills Required:

• Understanding of regulatory requirements in fraud and financial crime
• Excellent communication skills,
• Experience with victims of fraud
• Persuasive and empathetic approach
• Strong investigation, problem-solving, and decision-making skills