Job Description

Objective:

To deliver workout solutions to customers experiencing payment difficulties and to manage the delivery of the litigation process via liaison with the appointed solicitors. Responsible for daily interaction with customers, information gathering, identifying suitable payment plans and other workout options and delivering successful workout solutions to customers. Regular interaction with solicitors, courts and bailiffs to ensure the litigation process is proceeding satisfactorily. At all times adhering to the agreed policies and procedures.

Main Responsibilities:

- Regular communication with customers who are experiencing payment difficulties

- Discussing and negotiating arrears workout options, e.g. arrangements, capitalisation, loan workouts, shortfall sales etc

- Monitoring agreed workout strategies to ensure they are complied with and taking further action in accordance with the Special Servicing Manual where appropriate

- Creating and submitting referrals to line Manager for all requests outside mandate