As Customer Service Advisor, your key responsibilities and day-to-day activities will include:

Handling a high volume of inbound interactions via phone, chat, and email.
Resolving queries across a range of General Banking products and services/Fraud Complaints—often on the first contact.
Investigating and following up on complex issues, escalating to relevant teams when needed.
Maintaining quality and meeting SLAs to ensure timely resolution.
Working closely with internal teams to advocate for customers and improve service delivery.
Supporting continuous improvement initiatives in processes and customer journeys.
Offering tailored, empathetic solutions by listening to individual circumstances.

We’re looking for a Customer Service Advisor with:

Demonstratable experience of strong customer service focus and a customer centric mindset (within a banking or fraud environment would be beneficial)
Ability to manage and adapt in a busy, pressurised and frequently changing environment.
High level of accuracy and attention to detail ensuring work is of the highest quality.
Ability to work under own initiative and a keen willingness to learn.
Excellent organisational skills, in order to plan and manage multiple workstreams.
Excellent written and verbal communication abilities as well as strong interpersonal skills.
Proficient in Microsoft Office (Outlook, Word, Excel).
Ability to commute to Milton Keynes for onsite working.