Job Description

Daily Duties: 

• Handle all aspects of fraud escalation referrals during the application journey – this includes document reviews, concerns with calls and/or other suspicions held
• Review and change pieces of personal information following a full review to ensure no concerns are held.
• Investigate end to end any fraudulent transaction claims raised and where applicable raising chargeback claims on Visa
• Escalate any 1st party fraud cases where concerns are held.
• Maintain clear and consistent communication with customers throughout the investigations process. This includes, informing the customer of the status of their case, managing their expectations.
• Reporting to CIFAS and liaising with other financial institutions/law enforcement agencies where applicable.
• Reviewing CIFAS reports and making risk-based decisions on applications to ensure compliance and mitigate potential fraud risks.