Job description:

Telephony role to support the Client’s Customers via inbound calls on general service related enquiries.

Skills required:

Please get in touch if you have excellent customer service skills within Financial Services and inbound telephony experience.

Job description:

You will need to be an experienced Paraplanner, diploma qualified as a minimum and ideally have experience in the following areas to support the report writing:

• Decumulation
• IHT
• Long Term Care
• Specialist Investments (i.e., EIS / VCT)

Job Description:

The main purpose of the role is to act as a subject matter expert, providing guidance and support to the business on all aspects of regulation in this sector

Horizon scanning will allow you to proactively monitor regulatory changes and emerging trends in the car financing sector, analysing their impact on business operations and providing clear and concise summaries to relevant stakeholders

You will develop strong relationships with business units, understanding their regulatory needs and providing proactive and timely advice on compliance matters. This could be as a project support or in business-as-usual activity

You will support the business in implementing new regulations and guidance, ensuring that policies and procedures are up-to-date and reflect current requirements, providing approval for amendments to those policies and procedures.

You will assist in preparing and submitting accurate and timely regulatory reports on behalf of the business to the FCA and liaise with them as needed.

Experience with Consumer Duty required

Job description:

Critical competencies of SQL/Tableau experience / ability to create dashboards in relation to customer outcomes programme data and reporting workstream.

Location:

2.5 days per week on client site in Farnborough

Job description:

Responsible for the day to day management of the Commissions Teams

Data/work allocation - MI Reporting

Adapt to Process Updates and make plans quickly to move teams/change approaches

Location:

You will be required to work 4 weeks onsite in Bracknell for training and sign off and then hybrid working of 3 days per week on client site.

Job description:

Working different complaint types across the team, including conducting detailed investigations and writing final response letters.

Location:

You will be required to work 4 weeks onsite in Bracknell for training and sign off and then hybrid working of 3 days per week on client site.

Job description:

Quality checking various complaint types, background in conducting QA on customer interactions desirable.

Location:

You will be required to work 4 weeks onsite in Bracknell for training and sign off and then hybrid working of 3 days per week on client site.