Main Responsibilities:

The Complaint Handling role will mostly be dealing with Stage 1 complaints ie initial issue/concerns/vulnerabilities. There will be full investigation, outbound calls, followed by writing a bespoke final response letter.

Main Responsibilities:

The Triage role will be dealing with general enquiries (asking about progress with repairs), logging new complaints, processing payments, inbound calls and liaising with other areas of the business.

Experience required:

You must have previous Housing experience in a workflow/complaints capacity to be considered for this role.

Main Responsibilities:

To document a clear governance structure, that provides records and evidence to support regulatory requirements.

Develop and update terms of reference and operating procedures.

Preparation of Committee meeting packs, minutes and management of actions.

Provide meeting support to the chair to include developing agendas, collating papers and circulating minutes. Coordinate management input on discussion papers and seek input from external stakeholders as required.

Support Senior Management Team in the preparation of Board meeting packs and other slide decks for presentations.

Implement resolutions, directives or actions as required and prepare communications for committee members and stakeholders throughout the wider business.

Job Description 

Working in the Risk and Compliance Department providing Second line of defense to the business and reporting into the Compliance and Risk Department Manager

Responsibilities will include Compliance Monitoring, Compliance Advisory and Risk Management including providing senior management with timely, accurate and focused information and reporting

Requires working knowledge of the FCA regulatory framework,  be an  effective communicator at all levels with excellent presentation skills

Role Description

Responsible for the delivery of high-quality risk-based Compliance monitoring activities across the business.

Activities include regular 2nd line QA and Outcomes testing plus desk-based sample reviews to test both compliance with regulation/legislation to ensure the delivery of good customer outcomes are being achieved

Production of timely management information for submission to monthly Risk and Compliance Committee

Provide guidance to management and other departments on regulatory issues and compliance matters

Advise on and help develop the financial crime framework to ensure it aligns with all legal and regulatory requirements

Conduct Horizon scanning and for Senior Management to identify regulatory announcements and upcoming changes

Compiling briefing notes covering key regulatory updates and announcements for senior management

Maintaining a working knowledge of the regulatory environment to ensure proactive communication, intervention and countermeasures are timely and effective

Job description:

Telephony role to support the Client’s Customers via inbound calls on general service related enquiries.

Skills required:

Please get in touch if you have excellent customer service skills within Financial Services and inbound telephony experience.

Job description:

You will need to be an experienced Paraplanner, diploma qualified as a minimum and ideally have experience in the following areas to support the report writing:

• Decumulation
• IHT
• Long Term Care
• Specialist Investments (i.e., EIS / VCT)

Job description:

Critical competencies of SQL/Tableau experience / ability to create dashboards in relation to customer outcomes programme data and reporting workstream.

Location:

2.5 days per week on client site in Farnborough

Job description:

Responsible for the day to day management of the Commissions Teams

Data/work allocation - MI Reporting

Adapt to Process Updates and make plans quickly to move teams/change approaches

Location:

You will be required to work 4 weeks onsite in Bracknell for training and sign off and then hybrid working of 3 days per week on client site.

Job description:

Working different complaint types across the team, including conducting detailed investigations and writing final response letters.

Location:

You will be required to work 4 weeks onsite in Bracknell for training and sign off and then hybrid working of 3 days per week on client site.