To work with other business areas to conduct gap analysis of areas to implement QA

Support the business areas in implementing QA processes and procedures

Facilitate workshops  and work with the QA management to ensure the framework aligns across all business areas

Analysing and documenting end to end business processes for customer operations, documenting gaps in processes 

Identifying operational improvements 

Acting as a key subject matter expert on current processes

Data Analysts required to analyse, transfer and merge data from multiple files

Reviewing PDFs and ensuring data is captured correctly onto spreadsheets

Experienced in diligent data inputting

Proficient in Excel and Sharepoint

Role Details:

• Investigating and Responding to Customer and CMC Irresponsible lending complaints relating Credit Card and Current Account products for a leading retail bank.  The role will suit those experienced in Financial Services Complaint Handling of any aspect, and offers the chance to gain valuable experience in affordability complaints, which is a growing market challenge at present.  

About you:

• 6 months+ Financial Services complaint handling experience, ideally in retail banking.
• Good attention to detail, investigative skills, letter writing (FRLs) and communication skills will be essential.  There is not an inbound line, but will be required to call customers outbound with updates/queries. 
• Professionalism and committed to working onsite.

Role:

The role will be within the client's Risk and Compliance Department providing second line of defence to the business and reporting into the Compliance and Risk Section Manager.  Responsibilities will include implementing risk management processes at a departmental and business level, internal and external audit activity and assisting the client with meeting its legal and regulatory obligations.

Job description:

Working different complaint types across the team, including conducting detailed investigations and writing final response letters.

Location:

You will be required to work 4 weeks onsite in Bracknell for training and sign off and then hybrid working of 3 days per week on client site.

Role Details:

Investigating and Responding to Customer complaints relating to business banking products (current accounts, cards etc).  The role will suit those experienced in Financial Services Complaint Handling of any aspect, and offers the chance to gain valuable experience with a leading retail bank. 

About you:

• 6 months+ Financial Services complaint handling experience, ideally in retail banking.
• Good attention to detail, investigative skills, letter writing (FRLs) and communication skills will be essential.  There is not an inbound line, but will be required to call customers outbound with updates/queries. 
• Professionalism and committed to working onsite.