Role details:

Working general banking complaints (credit cards and service)

Role Details:

Investigating and Responding to Customer complaints relating to business banking products (current accounts, cards etc).  The role will suit those experienced in Financial Services Complaint Handling of any aspect, and offers the chance to gain valuable experience with a leading retail bank. 

About you:

• 6 months+ Financial Services complaint handling experience, ideally in retail banking.
• Good attention to detail, investigative skills, letter writing (FRLs) and communication skills will be essential.  There is not an inbound line, but will be required to call customers outbound with updates/queries. 
• Professionalism and committed to working onsite.

Role Details:

• Investigating and Responding to Customer and CMC Irresponsible lending complaints relating Credit Card and Current Account products for a leading retail bank.  The role will suit those experienced in Financial Services Complaint Handling of any aspect, and offers the chance to gain valuable experience in affordability complaints, which is a growing market challenge at present.  

About you:

• 6 months+ Financial Services complaint handling experience, ideally in retail banking.
• Good attention to detail, investigative skills, letter writing (FRLs) and communication skills will be essential.  There is not an inbound line, but will be required to call customers outbound with updates/queries. 
• Professionalism and committed to working onsite.

Role details:

Complaints relate mainly to the leasing of vehicles, in terms of the T&Cs or an issue with returning the vehicle, but also a growing volume of complaints about the commission charged on the original leasing document (similar to DCA)

The role will be outbound telephony and email/letter resolutions. 

Specific Responsibilities Include:

• Gathering evidence from transaction data
• Investigating suspicious transactions with empathy and attention to detail
• Reassuring and supporting customers through fraud identification
• Deciding on cases and releasing or blocking transactions up to designated limits
• Closing accounts based on investigation findings
• Escalating cases over your designated limits
• Safeguarding accounts and taking remedial actions
• Advising victims on prevention
• Handling non-FOS complaints and providing feedback
  
  

Experience / Skills Required:

• Understanding of regulatory requirements in fraud and financial crime
• Excellent communication skills,
• Experience with victims of fraud
• Persuasive and empathetic approach
• Strong investigation, problem-solving, and decision-making skills

Role Details:

Inbound and outbound calls delivering solutions to customers of a leading Motor Finance company. Customers will be experiencing payment difficulties in early and late arrears. Responsible for daily interaction with customers, information gathering, identifying suitable payment plans and other options and delivering successful solutions to customers.