Job Description

Logging DCA Complaints on to the clients CRM system and issuing acknowledgements.

Strong Administration skills and attention to detail required. 

Initial contract to the end of the year, but may be extended.

Location

First week onsite at the clients offices in Bristol for training.

Thereafter fully remote but does need to be flexible to attend the office in Bristol when required

Housing Complaint Handler

Job Description:

Significant experience of working within the Housing sector required

Previous experience of working within the Housing sector or with the Housing Ombudsman is essential

Confident in handling both Level 1 and Level 2 complaints

Remote Working

Competitive days rate available for those with the relevant experience

Experience in managing a team of Financial Services Complaint Handlers or similar functions in Financial Services

Experience in collating data reports and to present back to Senior Management

3 days a week on site

Quality checking experience required from a Financial Services background.

3 days working onsite

Job Description:

A minimum of 3 years risk management experience and can work through an existing Risk Register

Working with the business to agree actions to close down/expediate risks

First week onsite followed by fully remote working

Data Analysts required to analyse, transfer and merge data from multiple files

Reviewing PDFs and ensuring data is captured correctly onto spreadsheets

Experienced in diligent data inputting

Proficient in Excel and Sharepoint

Job description:

Working different complaint types across the team, including conducting detailed investigations and writing final response letters.

Location:

You will be required to work 4 weeks onsite in Bracknell for training and sign off and then hybrid working of 3 days per week on client site.