Job description:

Telephony role to support the Client’s Customers via inbound calls on general service related enquiries.

Skills required:

Please get in touch if you have excellent customer service skills within Financial Services and inbound telephony experience.

Job description:

Quality checking various complaint types, background in conducting QA on customer interactions desirable.

Location:

You will be required to work 4 weeks onsite in Bracknell for training and sign off and then hybrid working of 3 days per week on client site.

Job Description 

Working in the Risk and Compliance Department providing Second line of defense to the business and reporting into the Compliance and Risk Department Manager

Responsibilities will include Compliance Monitoring, Compliance Advisory and Risk Management including providing senior management with timely, accurate and focused information and reporting

Requires working knowledge of the FCA regulatory framework,  be an  effective communicator at all levels with excellent presentation skills

Role Description

Responsible for the delivery of high-quality risk-based Compliance monitoring activities across the business.

Activities include regular 2nd line QA and Outcomes testing plus desk-based sample reviews to test both compliance with regulation/legislation to ensure the delivery of good customer outcomes are being achieved

Production of timely management information for submission to monthly Risk and Compliance Committee

Provide guidance to management and other departments on regulatory issues and compliance matters

Advise on and help develop the financial crime framework to ensure it aligns with all legal and regulatory requirements

Conduct Horizon scanning and for Senior Management to identify regulatory announcements and upcoming changes

Compiling briefing notes covering key regulatory updates and announcements for senior management

Maintaining a working knowledge of the regulatory environment to ensure proactive communication, intervention and countermeasures are timely and effective