Mortgage Case Handler/Application Specialist - London or Remote

Role overview:
A key support role responsible for managing mortgage applications from submission through to completion, ensuring a smooth and timely customer journey.

Key responsibilities:

•    Manage applications through the end-to-end mortgage process
•    Collect, review, and validate documentation
•    Act as a point of contact for brokers and internal stakeholders
•    Support underwriters to ensure cases progress efficiently

Experience:

•    Experience in mortgage administration, case handling, or application processing
•    Familiarity with mortgage products (Equity Release an advantage)
•    Organised, proactive, and customer-focused

Underwriter - London based or Remote  experience in Equity Release preferable

Role overview:
An Underwriter role focused on assessing mortgage applications, with exposure to equity release products and a strong emphasis on quality, accuracy, and customer outcomes.

Key responsibilities:

•    Assess and underwrite mortgage and equity release applications
•    Review income, property, and credit documentation
•    Ensure decisions align with lending policy and regulatory expectations
•    Liaise with brokers, case handlers, and internal teams

Experience:

•    Previous mortgage underwriting experience
•    Equity Release knowledge or experience preferred
•    Strong attention to detail and sound risk judgement

Senior Underwriter - Immediate Start - London based 3/4 days a week - initial 6-month full time contract

Role overview:

We’re looking for an experienced Senior Underwriter to lead complex mortgage and equity release cases, providing high-quality underwriting decisions and supporting best practice across the team.

Key responsibilities:

•    Underwrite complex mortgage and equity release cases in line with policy and regulatory standards
•    Provide technical guidance and mentoring to underwriters
•    Support quality assurance, policy interpretation, and process improvement
•    Act as a senior escalation point for risk and lending decisions

Experience:

•    Significant underwriting experience, ideally including Equity Release
•    Strong knowledge of mortgage regulation and risk assessment
•    Confident decision-maker with excellent stakeholder communication skills

Acting as the firm’s Money Laundering Reporting Officer (MLRO) and ensuring that the firm complies with its obligations under UK anti-money laundering (AML), counter-terrorist financing (CTF), and broader financial crime legislation and regulation. Acting as the firm’s FCA-approved SMF17, the role will oversee financial crime systems and controls, manage suspicious activity reporting, and provide strategic guidance to the business on mitigating financial crime risks.

• Deep Subject Matter Expertise:
  We are looking for highly skilled specialists with comprehensive knowledge of AML, CDD/EDD, Sanctions, and Transaction Monitoring. The candidate should be an authority on the subject, able to distinguish between false positives and true risks, and capable of explaining complex typologies to beginners with absolute clarity.
• Training Delivery & Material Optimization:
  The candidate is not expected to build training programs from scratch; they will utilize our existing training materials and curriculum. However, we value an expert eye, and the ideal candidate should be capable of providing feedback and recommendations to improve the content where necessary. The primary focus is on high-quality delivery and facilitation rather than content creation.
• Rapid Technical & Process Ramp-Up (1-2 Months):
  Since the candidate already possesses core AML knowledge, their primary focus will be mastering our specific internal environment. We expect a ramp-up period of 1-2 months, during which they must fully learn our proprietary tools, back-office systems, and workflow processes. They need to achieve a level of proficiency that allows them to not just use the tools, but to teach and demo them to others with confidence.
• Operational "In-the-Trenches" Background:
  We are not looking for academic theorists; we need practitioners. Candidates must have significant hands-on experience working alerts, conducting investigations, or handling SARs. This operational credibility is essential, allowing them to answer "what if" scenarios from new joiners with real-world examples rather than textbook answers. Also, for the to be successful in the mentoring phase of the onboarding itself. 
• Autonomy & "Ready Product" Mindset:
  We seek self-starters who require minimal supervision. The candidate must be able to walk into a new environment, identify learning gaps, absorb internal Standard Operating Procedures (SOPs), and start delivering value immediately. They must be comfortable working in a fast-paced, high-pressure environment where processes may evolve quickly.
• Cross-Jurisdictional Awareness:
  Experience working with diverse markets or knowledge of multiple regulatory frameworks (e.g., EU Directives, UK FCA, US BSA) is highly desirable, as the role involves training teams in various locations to think globally while acting locally. 

Working in the Risk and Compliance Department providing Second line of defense to the business and reporting into the Compliance and Risk Department Manager

Responsibilities will include Compliance Monitoring, Compliance Advisory and Risk Management including providing senior management with timely, accurate and focused information and reporting

Requires working knowledge of the FCA regulatory framework,  be an  effective communicator at all levels with excellent presentation skills

Main Responsibilities:

Responsible for the delivery of high-quality risk-based Compliance monitoring activities across the business.

Activities include regular 2nd line QA and Outcomes testing plus desk-based sample reviews to test both compliance with regulation/legislation to ensure the delivery of good customer outcomes are being achieved

Production of timely management information for submission to monthly Risk and Compliance Committee

Provide guidance to management and other departments on regulatory issues and compliance matters

Advise on and help develop the financial crime framework to ensure it aligns with all legal and regulatory requirements

Conduct Horizon scanning and for Senior Management to identify regulatory announcements and upcoming changes

Compiling briefing notes covering key regulatory updates and announcements for senior management

Maintaining a working knowledge of the regulatory environment to ensure proactive communication, intervention and countermeasures are timely and effective

Location:

Hybrid working of 3 days per week on client site in Bracknell